Acceptance of Terms
By booking equipment with Boston AV Hub, you ("Renter") agree to these Terms and Conditions. Our services include the rental, delivery, and return coordination of commercial-grade audiovisual equipment.
📜 Official Rental Agreement
Terms & Conditions
Equipment rental agreement, courier logistics, card-on-file authorizations, and replacement liability schedule for Boston AV Hub.
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02
SMS Communications & Messaging Program
By checking the SMS opt-in box during the checkout process on our booking page, you expressly consent to receive automated transactional and operational text messages from Boston AV Hub at the mobile number provided.
Program Description
Messages include booking confirmations, courier delivery/pickup tracking updates, and direct customer support responses.
Message Frequency
Message frequency varies based on your rental schedule and active support inquiries.
Pricing & Rates
Message and data rates may apply depending on your cellular carrier plan.
Opt-Out & Cancellation
You can cancel the SMS service at any time by texting "STOP". Upon sending STOP, we will confirm your unsubscribe. No further messages will be sent unless you re-subscribe.
Help & Support
If you experience issues with the messaging program, reply with the keyword "HELP" or contact us directly at rentals@bostonavhub.com.
Carrier Liability
Cellular carriers are not liable for delayed or undelivered messages.
03
Delivery, Returns & In-Person Handoff
- Delivery Window: Renter agrees to have an adult present at the specified delivery address during the selected delivery window to receive the gear.
- Return Handoff: Renter agrees to have an adult present to physically hand off the transport case to the courier during the agreed-upon return window. Equipment must not be left unattended outdoors or in public areas.
- Missed Delivery or Return Pickups & Late Fees: If an adult is not present during the agreed-upon delivery or return window, or if the courier is unable to complete the delivery or pickup due to customer unavailability, Renter will be charged a $35.00 Re-Dispatch Fee to cover courier cancellation and rescheduling costs. For delivery, if the Renter is not available for an immediate delivery re-dispatch, the reservation will be cancelled subject to our Late Cancellation Policy (50% fee / 50% refund). For return, equipment returned after the agreed-upon rental window without prior written approval will incur a late fee of $75.00 per day until received. Boston AV Hub will charge these amounts directly to the payment method on file.
- Unreturned Equipment (48-Hour Threshold): Equipment not returned within 48 hours of the scheduled pickup window will be deemed stolen or lost, and Renter will be charged the full replacement value ($1,800.00 for the Premier Cinema Package) plus loss of use fees, if applicable, under Sections 6 and 7.
04
Cancellations & Weather Policy
- Standard Cancellations: Bookings may be canceled up to 72 hours prior to the scheduled delivery window for a 100% full refund. Cancellations made within 72 hours of the delivery window incur a 50% late-cancellation fee to cover reserved inventory and courier scheduling.
- Weather Policy: Rental packages are reserved as fixed multi-day blocks (e.g., full weekend or midweek windows). Equipment is not rated for exposure to rain, snow, or direct precipitation. Because rentals encompass a multi-day window allowing for flexible scheduling, rentals are non-refundable due to inclement weather.
05
Equipment Liability & Card-on-File Authorization
Renter assumes full responsibility for the care, proper operation, and safekeeping of all rented gear from delivery until handoff to the return courier.
Zero Security Hold
Boston AV Hub does not charge an upfront cash security deposit or place a pre-authorization hold on Renter's payment method.
Stored Card Authorization
Renter authorizes Boston AV Hub to securely vault their payment method on file via Stripe. If equipment is returned late, damaged beyond ordinary cosmetic wear, missing parts, or unreturned, Boston AV Hub is authorized to charge the card on file for repair costs, full equipment replacement (up to $1,800.00 for the Premier Cinema Package), and any applicable operational charges under the Replacement Fee Schedule.
Notice & 24h Inspection
Equipment is inspected within twenty-four (24) hours of courier return. Before processing incidental charges for damage or missing hardware, Boston AV Hub will provide Renter with an itemized notice and photographic documentation.
06
Equipment Value & Replacement Fee Schedule
Renter acknowledges that the equipment provided is commercial-grade AV hardware. The standard replacement values are established as follows:
| Hardware Component | Standard Replacement Value |
|---|---|
| 4K Smart Projector Unit (Anker Nebula Cosmos 4K) | $1,200.00 |
| Soundcore Boom 2 80W Wireless Bluetooth Speaker | $250.00 |
| 120" Elite Yard Master 2 Screen & Frame Assembly | $250.00 |
| Strongway 24.5in. Protective Wheeled Storage Case | $200.00 |
| 50 ft Commercial Outdoor Extension Cord | $50.00 |
| 3-Outlet Heavy-Duty Grounded Power Strip | $50.00 |
| Projector Remote Control | $50.00 |
| Individual Cables / Video Adapters | $50.00 each |
| Complete Premier Cinema Kit Replacement Value | $1,800.00 |
The discounted Complete Premier Cinema Kit Replacement Value applies when an entire package is lost, stolen, or unrecoverable. For individual lost or damaged components, the itemized replacement fees apply up to the kit total. Replacement charges reflect the cost of identical hardware replacement, rapid shipping, calibration, and immediate redeployment into inventory.
07
Loss of Use & Missed Reservation Liability
If equipment is returned late, damaged, or incomplete, causing the cancellation of an existing, confirmed booking, in accordance with Section 5, Renter authorizes Boston AV Hub to charge the stored payment method on file for the actual lost rental value directly resulting from the outage:
Weekend Reservation Cancellation
$275.00 Premier Cinema Package
Midweek Reservation Cancellation
$195.00 Premier Cinema Package
Charges apply only where unavailability directly forces a cancellation and will be accompanied by written notice and proof of the canceled reservation. Boston AV Hub will make commercially reasonable efforts to repair or replace equipment expeditiously to minimize downtime.
08
Limitation of Liability & Governing Law
Boston AV Hub is not liable for indirect, incidental, or consequential damages resulting from equipment operation, event delays, or third-party courier interruptions. These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts.
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Contact Information
For questions regarding these Terms or an active cinema equipment rental: